Privacy policy

1. Website privacy and security policy

1.1 This website is operated by Greenhous Group Ltd T/A Smart Accident Management (SAM).
1.2 We are responsible for the processing of your personal data and we are the data controller for all such information.
1.3 We have developed this Privacy Policy so that you may feel confident about the privacy and security of your personal information. Any personal information you provide to us through this website will be dealt with in accordance with this Privacy Policy. This Policy describes the information we may collect from you, the purpose for our collection of it and how we protect the information that you provide to us.

2. Data protection

2.1 As data controller, we take all necessary steps to comply with the Data Protection Act 1998 (as amended, restated or re-enacted from time to time) and any relevant subordinate legislation when handling any personal information.
2.2 When you supply any personal information to us we will meet our legal obligations to you in the way that we deal with the information.
2.3 In accordance with the Data Protection Act 1998 we are required to collect information fairly and to let you know how we will use it and whether we will pass the information on to anyone else.
2.4 We will comply with the Principles set out in the Data Protection Act 1998.
2.5 We will take reasonable precautions to safeguard your personal data against loss and authorised disclosure or access.

3. Use of personal information

3.1 We will collect personal information from you when you complete a Claim Form/Accident Questionnaire, when you request a call-back and when you register friends and family to join Smart Accident Management.
3.2 We may also keep a record of those parts of the website you use most often to enable us monitor, support, improve and develop our service and to know which parts of the website are of most interest to you.
3.3 We will use the personal information supplied by you to administer your membership account and to deliver to you the services and information which you have requested.
3.4 Use of the website indicates your consent to the use of your personal information the purpose set out above.
3.5 If you provide us with your contact details, we may contact you by telephone, email or by post. If you indicate when we collect the information that you do not wish us to use your personal information for direct marketing purposes, we will not contact you for this purpose.
3.6 If at any time you decide that you no longer wish to receive marketing information, you can contact us by sending an email to contact us@smartaccidentmanagement.co.uk

4. Disclosure of information

4.1 We take all reasonable care to prevent any unauthorised access to your personal data.
4.2 We will supply your personal information to another person or organisation unless:
4.2.1 we need to share the information to provide a product or service you have requested;
4.2.2 we need to share the information with persons or organisations who work on our behalf to provide a product or service to you (in which event such persons or organisations may only use this information in order to provide such product or service on our behalf and we will use all reasonable efforts to ensure that such person or organisation takes appropriate measures to protect your personal information); or
4.2.3 we are required to supply the information to comply with a regulatory or legal process.

5. Right of access to your information

You are entitled to obtain a copy of the personal information we hold about you. Should you wish to do so, please write to Ken Hewitt at Greenhous Group Ltd T/A Smart Accident Management, Collina House, Holsworth Park, Oxon Business Park, Shrewsbury, SY3 5HJ or telephone 0800 980 9507. Please note that a small fee will be payable.

6. How we protect your data

6.1 The Internet is not a secure medium, however we take great care to ensure the security of this website and of your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.
6.2 We will retain your information for a reasonable period or for as long as required by law.

7. Use of cookies

7.1 We may work with third parties to research certain usage and activities on our website on our behalf. No personal information about you is shared, however in the course of conducting this research these third parties may place unique "cookie" on your browser.
7.2 A cookie is a small file which is sent to your browser and stored on your computer’s hard disc and helps us to understand and track your use of the website and where we can improve the information and services provided. We use cookies solely to gather information on IP addresses, to analyse trends, administer the site, track users movements on the site and gather broad demographic information for aggregate use. IP addresses are not linked to other personal information and will not be used to deliver targeted marketing messages.
7.3 For information about blocking the use of cookies, please refer to the instructions/help screen on your Internet browser. Please note that you may not be able to use or access certain parts of the site or online services if you block the use of cookies.

8. Changes

8.1 We may edit or amend this Privacy Policy from time to time. If we make any substantial changes in the way in which we use your personal information, we will notify you by using a prominent notice on this website.
8.2 As a result of improvements we make to our services, amendments to laws or regulation or developments in the technology or processes we use, we may change the information we hold about you and/or the way in which or the purposes for which we process such information. If we make any substantial change in the way in which we use your personal information we will notify you by posting a prominent notice on this website.